Describe the textiles first
A curtain-cleaning enquiry starts with the items themselves. Give the number of panels, approximate dimensions and whether there are sheers, lining, decorative details or a coating. If the fibre composition is unknown, say so instead of identifying it from a photograph. Mention whether the curtains are still hanging or have already been removed. This information helps define the task and prepare useful questions before a suitable care method or service scope is agreed.
Explain marks and existing damage
Describe where the marks are, how long they have been present and whether any products have already been applied. Mention tears, weakened seams, fading and the condition of the lining. Do not test an aggressive cleaning mixture before seeking advice. Stains, colour change and wear can look similar in a general room photograph, so expectations need discussion. The website form accepts a written enquiry; a channel for additional photographs can be agreed afterwards. There is no file-upload field here.
Use the label to discuss methods
Prepare any care label and product instructions for discussion. Care symbols describe permitted operations and restrictions rather than one recipe for every curtain. Permission for professional care does not automatically permit domestic washing. A missing label or information that conflicts with the construction is a reason to clarify the method before treatment. Report lining, coatings and decorative parts in the initial enquiry rather than assuming every component can be treated in the same way as the face fabric.
Agree the complete service scope
Before confirming work, establish who removes the curtains, whether transport is included, where treatment takes place and who will rehang them. Discuss pressing or other finishing, packing and the handover of finished panels separately. These items should not be assumed to be included automatically. Describe access to the track and any unusual height or difficult fixing before arrangements are made. Do not remove heavy curtains from an unsafe height simply to speed up an enquiry; agree a suitable work plan first.
Set realistic expectations
Cleaning should not be presented as a way to restore every type of damage. Fading, wear, old marks and some stains may remain; an individual assessment and permitted treatment are needed to discuss the likely result. Before work starts, explain the visible defects and priorities, such as a local mark, general care or preparation for reuse. If additional procedures are proposed, ask what they address and what limitations remain. A promise to remove every mark without assessment is not a useful basis for choosing a method.
An illustrative enquiry
A preliminary message might describe two panels approximately 2 m wide and 2.5 m high each, with lining and marks near the lower edge, still hanging at the window. This is a writing example rather than a minimum order or a price formula. Include a suitable contact time and questions about removal and rehanging. Price, timing, service area and scope require separate confirmation. Read the separate care guide for general explanations; use the service enquiry to discuss the particular textiles you need assessed.